Free Shipping on all Electric Bikes

WARRANTY POLICY

We provide a standard, limited warranty for manufacturer defects and workmanship of all models of electric bicycles, scooters, and their components purchased directly from the Southern Backdoor Products website. From the date of delivery of the product, during the warranty service period, the defective parts caused by manufacturer will be repaired or replaced free of charge. The client needs to provide the original purchase receipt to establish the proof of purchase and determine the warranty start date.

 

Electric Bicycle Warranty Period

From the date of delivery, the warranty periods provided by Southern Backdoor Products for the following components are:

Component                  Warranty  Period                                  Service Content   

Motor                             2 Years                                                   Free maintenance or replacement

Battery                          2 Years                                                   Free maintenance or replacement 

Frame                            2 Years                                                   Free maintenance or replacement

Controller                     2 Years                                                   Free maintenance or replacement

Brake                             1 Year                                                      Free maintenance or replacement

Handlebar                    1 Year                                                      Free maintenance or replacement

Seat tube                      1 Year                                                     Free maintenance or replacement

Tires                               1 Year                                                     Free maintenance or replacement

Pedal                             1 Year                                                      Free maintenance or replacement

Cushion                        1 Year                                                      Free maintenance or replacement

Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from manufacturer within one month from the date of delivery, Manufacturer will send new bikes to the client for free.

 

Electric Scooter Warranty Period
From the date of delivery, the warranty period provided by manufacturer for the following components are:

Component                  Warranty Period                                  Service Content

Controller                    2 Years                                                   Free maintenance

Frame                           2 Years                                                   Free maintenance

Motor                            2 Years                                                   Free maintenance

Battery                         2 Years                                                  Free maintenance

Brake pads                   1 Year                                                    Free maintenance or replacement 

Bracket                         1 Year                                                     Free maintenance or replacement

Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Southern Backdoor Products within one month from the date of delivery, then manufacturer will send new scooters to the client for free.

 

The Limited Warranty Does Not Include the Following:

  •  Any products not sold on our website.
  • Defects or damage caused by external reasons, including bad weather, natural disasters, accidents, or improper storage, stolen items, etc.
  • All human-caused, including defects or damage caused by improper operations such as assembly, testing, use, maintenance, modification, upgrades, etc.
  • Ordinary wear and tear caused by normal storage or use.
  • Products whose serial numbers or barcodes have been removed, defaced, damaged, altered, or illegible.

 

Warranty Process

1) During the warranty period, the customer can get in touch with the customer service staff of Southern Backdoor Products via email, telephone, or any other communication method.

2) It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.

3) After receiving all the information we need, we will notify the technical department, and the technical department will guide the customer to repair.

4) Once the technical department agrees, we will send you replacement parts and assist you with warranty issues.

Note: Southern Backdoor Products will not replace any parts without first seeing the photos or videos of the damaged product. Customers need to provide evidence to us via email.

 

Shipping Claim

In rare cases, the items we send will be damaged during transportation. In this case, please contact support@southernbackdoorproducts.com and provide us with photo or video proof. We will actively solve the problems for you.

Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

The above explanation of the warranty policy belongs to Southern Backdoor Products.. If you have any questions about this warranty policy, please send an email to support@southernbackdoorproducts.com